Frequently Asked Questions

For Arthur Home Hardware, and general questions regarding lumber, construction and ordering. 

For questions about online ordering, online payment, returns and exchanges, and product questions, all those can be answered on Home Hardware's website.

For The Best Service;

At homehardware.ca, locate the product sku number and brief description. Contact Us directly for all building materials and lumber needs. 

Please note that online inventory may not reflect exact product availability, please confirm by phone or in person. 

SKU Number

Is the 7-digit number (1048-003) highlighted here.  

At Arthur Home Hardware, lumber is available for purchase only in standard sizes. However, our dedicated staff is happy to offer a cutting or ripping service to accommodate any specific size requirements you may have. Simply purchase the full piece of lumber, and our team will ensure it’s tailored to your exact dimensions.

At Arthur Home Hardware, we do offer delivery services for all items, including large ones like lumber, windows, and doors. However, please note that the feasibility of delivery depends on factors such as the size of the order, the type of truck required, and the distance of the delivery location. Our team is committed to providing convenient delivery options, so feel free to inquire about the specifics of your delivery needs, and we’ll work with you to make it happen.

Yes, our plumbing products are designed to be versatile and compatible with both residential and commercial applications. Whether you’re working on a home improvement project or a commercial construction endeavor, our range of plumbing products is tailored to meet your needs.

Yes, you can place a special order for items that are not currently in stock. The typical arrival time for special orders is between 2 and 5 days, provided the stock is available in our warehouse. For specific product inquiries or to place a special order, feel free to call us. Our team is ready to assist you and provide more detailed information.

Yes, we offer several rewards programs for our valued customers. These include the Scene Rewards program, the Contractors Program, the Home Advantage program, and you can also take advantage of savings through our weekly and monthly flyers. These programs are designed to provide you with exclusive benefits, discounts, and promotions. Feel free to inquire in-store or check our promotional materials for more details on how you can make the most of these offers.

At Arthur Home Hardware, we carry a diverse selection of tools, including reputable brands such as Radley, Benchmark, Makita, DeWalt, and Milwaukee. While we don’t currently offer tool rentals, our inventory includes a range of quality tools for purchase. If you have specific tool requirements or need assistance in choosing the right tools for your project, our knowledgeable staff is here to help.

General Inquiries